Client Overview
The client is a growing organization operating in the automation and manufacturing sector, delivering customized systems and project based solutions to a diverse customer base. With increasing operational complexity across manufacturing, project execution, and customer delivery, the organization required a structured and scalable system to manage its end to end business processes.
As the business expanded, limitations in standard ERP configurations created challenges in aligning software with real operational workflows. To overcome these customization and implementation challenges and to gain better control, visibility, and professionalism the organization partnered with Matiyas to implement a fully customized ERP solution tailored to its manufacturing and operational requirements.
Business Challenges
Before implementing the Matiyas customized ERP solution, the organization encountered several customization and implementation related challenges that limited ERP effectiveness and operational efficiency.
Key Pain Points:
1. ERP Customization Limitations
Difficulty aligning standard ERP workflows with real business processes.
2. Complex Implementation Requirements
Challenges in implementing ERP modules without disrupting daily operations.
3. Role & Permission Configuration Gaps
Inability to accurately define roles, approvals, and access controls.
4. Limited System Flexibility
ERP setup could not easily adapt to changing operational needs.
5. Manual Workarounds & Process Gaps
Reliance on manual processes due to insufficient customization.
6. Scalability & Long Term Reliability Concerns
Uncertainty around system performance and scalability as the business grows.
Why Matiyas Was the Right Choice
The organization’s decision to implement the Matiyas customized ERP solution was influenced by a strong initial engagement and a clear demonstration of expertise from the Matiyas team. From the first interaction, Matiyas showcased a professional, transparent, and client focused approach.
Key Decision Factors
• Proactive Engagement
Early involvement with a clear understanding of business and operational requirements.
• High Service Quality & Responsiveness
Prompt communication and consistent support from the very first interaction.
• Proven ERP Customization Expertise
Strong confidence in Matiyas’ ability to deliver complex ERP customizations and implementations.
• Solution Oriented Approach
Focus on delivering long-term business value rather than short-term fixes.
• Trust & Transparency
Trust established early through a professional, honest, and client-first engagement model.
These factors collectively reinforced the organization’s confidence in Matiyas as a reliable ERP partner and led to the successful adoption of a customized ERP solution.
Features & Capabilities That Stood Out
During the evaluation process, the organization was particularly impressed by Matiyas’ approach to partnership rather than just product delivery. Beyond technical capabilities, the Matiyas team demonstrated exceptional patience, trust, and commitment from the very beginning of the engagement.
• Early Delivery Commitment
Willingness to release ERP applications during the initial stages of collaboration.
• Trust & Transparency
Operated with openness and confidence, even prior to formal payment milestones.
• Patient & Consultative Approach
Took the time to thoroughly understand business requirements before finalizing solutions.
• Quality Driven Delivery
Demonstrated strong confidence in the reliability and performance of delivered ERP solutions.
• Long Term Partnership Focus
Maintained a client-first mindset aimed at sustainable value rather than short-term outcomes.
This level of professionalism and trust distinguished Matiyas from other vendors and played a crucial role in reinforcing the organization’s decision to proceed with the customized ERP implementation.
ERP Integration Experience
The integration of the Matiyas ERP solution into the organization’s operations was smooth and well managed. The implementation process was handled with clarity, coordination, and continuous support, ensuring minimal disruption to day to day business activities.
Throughout the integration, the organization gained confidence in the system and in the Matiyas team’s ability to provide reliable long term support. Having Matiyas as a strong technology partner created assurance that the ERP solution was not only implemented successfully but also positioned to support future growth.
Integration Highlights
• Structured ERP Implementation
Smooth, well planned ERP rollout with clear execution milestones.
• End-to-End Implementation Support
Strong guidance and hands-on support throughout the deployment process.
• Business Continuity Maintained
Minimal disruption to ongoing operations during system integration.
• Long Term Partnership Confidence
High confidence in Matiyas as a reliable and strategic ERP partner.
• Future Ready Support Model
Assurance of continuous optimization and support as the business scales.
This successful integration reinforced the organization’s belief that, with Matiyas as a trusted backup, they are well positioned to excel and scale their operations confidently.
Key ERP Features That Drove Impact
Several features of the Matiyas ERP solution played a critical role in addressing the organization’s customization and operational challenges. These features were tailored to align closely with manufacturing workflows and business control requirements.
Most Impactful Features
• Custom Markup Configuration
Enabled flexible pricing and cost structures aligned with real business rules.
• Role & Permission Management
Clearly defined user roles and access controls, ensuring secure and structured operations across departments.
• Customized Manufacturing Report Designs
Delivered accurate, visually clear, and actionable manufacturing reports for better operational visibility and decision making.
These capabilities ensured that the ERP system was not only functional but deeply aligned with the organization’s operational needs, resulting in improved control, confidence, and usability across teams.
Impact on Daily Operations & Business Perception
The implementation of the Matiyas customized ERP solution, delivered by a reliable ERPNext implementation partner, significantly improved day to day operations and overall business perception. With structured workflows, accurate reporting, and standardized processes in place, the organization now operates more efficiently and is viewed by customers as a highly professional and well managed enterprise.
Key Business Impact
• 25 to 35% improvement in production workflow efficiency
• 30% increase in data accuracy across production & reporting
• 20 to 30% reduction in production planning & decision cycle time
• 100% standardization of core manufacturing workflows
• Improved customer confidence and professional credibility
As a result, customers now view the organization as a highly professional and enterprise ready business, strengthening trust, confidence, and long term relationships.
Client Advice to Other Organizations
Based on their experience, the organization strongly recommends Matiyas to businesses considering ERPNext customization. The team’s ability to design, build, and deliver custom ERPNext applications played a key role in the success of the implementation.
Key Advice
• Choose Matiyas for all ERPNext customization requirements
• Partner with a team that has proven expertise in building ERPNext apps
• Work with an ERP provider that understands business processes, not just software
• Focus on long term scalability through customized solutions
According to the organization, Matiyas’ strong ERPNext development capabilities and practical implementation approach make them a reliable and valuable partner for organizations seeking tailored ERP solutions.
Client Feedback
“Working with Matiyas gave us confidence from day one. Their ERPNext customization expertise and commitment to delivering the right solution made a real difference to our business.”
MD of Gateway Automated Systems
Conclusion
This case study demonstrates how Matiyas’ customized ERP solution helped the organization overcome implementation and customization challenges while strengthening operational control and professional credibility. By delivering tailored ERPNext applications and reliable support, Matiyas enabled a scalable, future-ready ERP environment aligned with real business needs.
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"I am quite happy with the ERP solution provided by Matiyas. Before we implemented their system, our organization was struggling with inefficient processes and fragmented data. Their customized ERP solution not only streamlined our workflows but also provided real-time insights into our operations. The customer support from Matiya's Team has been exceptional throughout the journey."
"Matiyas offered us a functionally strong and automated solution to address the end-to-end needs of our business operation. This solutions will be able to scale and grow our business and it will surely reduce manual interventions."
"I wanted to thank you Matiyas team to set-up the ERP system based on our business process. The assistance was invaluable in helping my company get as we requested. We sincerely appreciate your efforts and thanks again Matiyas team to provide us a best solution with the erp system."
"The implementation of the Matiyas ERP solution has revolutionized our workflow. The automation of previously manual processes has not only saved us time but also significantly reduced errors. It’s like having an extra set of hands on our team, streamlining operations and boosting productivity"
"Our company is very new to ERP, we tried to implement ERP by ourselves, however along the way we found struggles as we are very new. We are lucky HasanAli from Matiyas helped us in many ways, from a simple question to very complex developments and deployments. Rates are reasonable too! We are happy that Matiyas is there to help us."
"The folks at Matiyas Software are the best. They're skilled, work quickly and professionally, and were able to tailor ERP to our exact specifications. Would use them again."
"Very knowledgeable and prompt and professional. I highly recommend Matiyas for any ERP customizations."
