Client Overview
The client is a fast-growing organization in the wellness manufacturing and trading segment, operating across manufacturing, domestic distribution, e-commerce, and international trade. As the business expanded across multiple channels, managing data across disconnected systems became increasingly complex, limiting visibility and operational control.
To gain real time visibility, centralized control, and scalable operations, the organization partnered with Matiyas to implement a customized manufacturing ERP solution designed for multi format businesses.
Business Challenges
Before implementing Matiyas ERP, the organization faced several operational, planning, and visibility challenges that limited efficiency and growth.
1. Fragmented Business Data
Operating across manufacturing, distribution, online sales, and exports resulted in business-critical data being spread across multiple systems. This made it difficult to obtain a single, real-time view of operations.
2. Limited Manufacturing Visibility
The lack of a centralized ERP restricted visibility across multi-stage production processes. Production status, material availability, and inter-department dependencies were not seamlessly connected.
3. Inaccurate Production Planning
Disconnected data sources led to inaccurate manufacturing projections and planning, affecting material availability, resource utilization, and responsiveness to demand changes.
4. Departmental Silos
Multiple departments were involved in shared production workflows but worked in silos, causing communication gaps, manual follow-ups, and process delays.
5. Manual Reporting & Decision Delays
Management relied on manually generated reports from different systems. The absence of real-time dashboards slowed decision-making and increased data inconsistency risks.
6. Scalability & Control Challenges
As the business scaled, maintaining control across departments without a unified ERP became difficult. The organization needed a scalable manufacturing ERP without added administrative overhead.
Why the Organization Choose Matiyas Customized ERP
While evaluating ERP solutions, the organization identified Matiyas ERP as the best fit for its manufacturing and multi-channel operations due to:
- A structured ERP trial period with complete functional access
- Continuous guidance and hands-on support during evaluation
- Strong alignment with manufacturing-led and multi-channel workflows
- Confidence built through consistent interaction with the Matiyas implementation team
The guided trial experience played a critical role in validating Matiyas ERP as a reliable, long term solution.
Project Scope & ERP Modules Implemented
Matiyas delivered a fully integrated ERP solution covering end-to-end business operations.
Manufacturing & Production
- Multi stage production workflows
- Department wise process coordination
- Centralized production planning and execution
- Seamless handoffs across production stages
Sales & Distribution
- Centralized order management
- Integrated domestic, distribution, and online sales workflows
- Real time order tracking and fulfillment visibility
E-Commerce & Amazon Integration
- Two way integration with Amazon for orders and inventory
- Automated order sync from Amazon to ERP
- Real-time stock updates to prevent overselling
- Centralized management of e-commerce and offline sales in one system
Finance & Operational Control
- Department level monitoring and controls
- Consolidated financial reporting
- Integrated transaction flow across modules
Reporting & Business Dashboards
- Real time dashboards for management insights
- Department wise performance tracking
- Faster, data driven decision making
Execution Approach
Matiyas followed a collaborative, people-first ERP implementation approach to ensure adoption and long-term success.
1. Process Understanding & Alignment
- Detailed walkthroughs of existing workflows
- Identification of cross department dependencies
- Mapping real business processes into ERP workflows
2. Gradual Transition & User Enablement
- Step by step migration from legacy practices
- Department wise user training sessions
- Simplified ERP interfaces for faster adoption
3. Continuous Support & Optimization
- Hands on support during live operations
- Real time issue resolution
- Ongoing system optimization post go live
Strong collaboration between the Matiyas team and client stakeholders ensured smooth execution at all levels.
Business Outcomes & Impact
The implementation of Matiyas ERP delivered measurable improvements across manufacturing, operations, reporting, and organizational adoption.
Operational Control
- 100% centralized control across manufacturing, sales, and finance
- Single ERP platform replaced multiple disconnected systems
- Real time visibility across departments and business units
Manufacturing Efficiency
- 20 to 30% improvement in production planning accuracy
- Significant reduction in coordination delays between departments
- ~40% reduction in manual tracking and spreadsheet usage
Reporting & Decision-Making
- 25 to 35% faster access to critical business reports
- Single source of truth for operational and financial data
- Improved management confidence in decision-making
User Adoption & Change Management
- High user adoption due to intuitive ERP design
- Smooth transition from traditional methods
- Strong cross-departmental buy-in supported by training
Visibility & Collaboration
- End-to-end visibility across manufacturing, inventory, sales, and finance
- Up to 50% reduction in inter department communication gaps
- Consolidated dashboards improved accountability and alignment
Client Feedback
“Moving from long standing practices to a new system is always challenging. The Matiyas team handled the transition with professionalism and complete cooperation across all departments. The ERP is extremely user-friendly and easy for every department to understand. Continuous support during implementation made the process smooth. Dashboard-based reporting has given us control over every department at the same time.”
→ Harekrishna Pandit, “Training and Business Development Head”
The client particularly appreciated the proactive, solution oriented support provided throughout the engagement.
Conclusion
This case study highlights how Matiyas ERP successfully transformed a multi-format manufacturing enterprise into a fully integrated, data-driven organization.
By unifying manufacturing, sales, finance, and reporting into a single ERP platform, Matiyas helped the organization:
- Eliminate data silos
- Improve production planning accuracy
- Gain real time operational visibility
- Achieve enterprise wide control and scalability
This project stands as a strong example of ERP implementation done right, practical, scalable, and aligned with real business needs.
Looking to streamline your manufacturing operations?
Matiyas helps manufacturers replace fragmented systems with a customized ERP solution built for real-world operations.
"I am quite happy with the ERP solution provided by Matiyas. Before we implemented their system, our organization was struggling with inefficient processes and fragmented data. Their customized ERP solution not only streamlined our workflows but also provided real-time insights into our operations. The customer support from Matiya's Team has been exceptional throughout the journey."
"Matiyas offered us a functionally strong and automated solution to address the end-to-end needs of our business operation. This solutions will be able to scale and grow our business and it will surely reduce manual interventions."
"I wanted to thank you Matiyas team to set-up the ERP system based on our business process. The assistance was invaluable in helping my company get as we requested. We sincerely appreciate your efforts and thanks again Matiyas team to provide us a best solution with the erp system."
"The implementation of the Matiyas ERP solution has revolutionized our workflow. The automation of previously manual processes has not only saved us time but also significantly reduced errors. It’s like having an extra set of hands on our team, streamlining operations and boosting productivity"
"Our company is very new to ERP, we tried to implement ERP by ourselves, however along the way we found struggles as we are very new. We are lucky HasanAli from Matiyas helped us in many ways, from a simple question to very complex developments and deployments. Rates are reasonable too! We are happy that Matiyas is there to help us."
"The folks at Matiyas Software are the best. They're skilled, work quickly and professionally, and were able to tailor ERP to our exact specifications. Would use them again."
"Very knowledgeable and prompt and professional. I highly recommend Matiyas for any ERP customizations."
